Computer Services is charged with providing immediate service to all user requests that fall under the categories of maintenance, repair or basic service.

Therefore, Computer Services will queue for priority service all requests that:

1) If not acted upon will result in disruption of an academic course, administrative operation or scheduled event that relies upon computer technology and to which Computer Services previously committed support.

OR

2) Is a request to provide/maintain basic computer functionality for a specific staff or faculty member. Basic functionality is limited to the following list and is dependent upon the user having access to equipment adequate to perform these tasks.

• Word-processing
• Electronic Mail
• Electronic Mail Discussion Lists
• Printing
• Access to CAPS services & World Wide Web
• Data Backup
• Computer equipment relocation