Organizational Relationships:

• Reports to Executive Director of Information Services
• Supervises Microcomputer Technician
• Supervises Systems and Software Support Specialist
• Coordinates with:
  1. Manager of Customer Services.
  2. Faculty and professional/classified staff relative to providing hardware selection, purchase, repair, and maintenance services.
  3. Other campus staff providing technology services.
  4. Other non-campus support providers (software vendors, Unet, etc.)

Primary Purpose of the Position:

The Manager performs a variety of supervisory, administrative and technical work associated with Information Technology applications, communication (voice and data), and operating systems.

• Furnishes leadership and direction in the development of short and long range plans.
• Coordinates department activities with other departments and agencies as needed.
• Assures that assigned areas of responsibility are performed within budget.
• Manages and standardizes procedures to improve efficiency and effectiveness of operations.
• Regularly reviews and updates goals, directions, and strategies for maintaining high customer service levels as well as providing for future service expansion.
• Maintains technical services resource library, records, and a report management system.
• Assesses new software/hardware policies or procedures recommended or required by the information function of the enterprise.
• Develops and analyzes cost estimates for new hardware/software upgrades or additions, and external consulting projects.
• Procures equipment necessary for the technical services department operation.
• Enlists external consultants as necessary to assist in large Information Technology projects.
• Coordinates local networking operations with UMS technical services operations.

Associated Duties:

• Provides backup for subordinates and related positions as needed or required.
• Serves on various employee committees or task forces.
• Performs related duties as assigned.

Responsibility for this content: Marteen